FAQs

Pricing Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Are there payment plans available?

Yes, we offer an easy, interest-free way to pay for your cabin with our Monthly Payment Plan.

To view the details of this plan, click here.

Please note; all payments are non-refundable after June 1, 2020.


Plus (click or tap to expand) + Q: What does the price of the Sandy Beaches Cruise include?

In addition to admission to all of the amazing performances and onboard events produced by StarVista LIVE, all of the standard items associated with a Holland America Cruise Line are included, which includes but is not limited to meals including 24 hour room service* (except for meals at the specialty restaurants), non-carbonated beverages (i.e.coffee, juices, tea, etc), use of the ship's beautiful pools, and use of the ship's health & fitness center.    

* Additional late night fees may apply

The price does not include airfare, ground transportation, onboard purchases (i.e. spa services, specialty restaurants, carbonated and bottled beverages, alcoholic beverages, gift shop, etc), gambling, excursions, or travel insurance.

Holland America Line does offer drink packages. Please check the Holland America Line site for more information.


Plus (click or tap to expand) + Q: Are the stateroom amenities & services on a StarVista LIVE cruise the same as those advertised on the cruise line’s website?

StarVista LIVE operates as a charter company contracting with the cruise lines up to two years in advance. Standard stateroom amenities (i.e. robes, yoga mats, sound systems, priority embarkation, etc.) are included as part of the StarVista LIVE cruise. These amenities and services are subject to change. The cruise lines occasionally offer new retail booking promotions (i.e. onboard credit, free internet, drink packages, dining packages, etc.) as enhanced amenities during certain periods of time for some cabin types. Unfortunately, not all the same promotional amenities and services options are available to StarVista LIVE under our contracted agreement and therefore we do not offer them as a standard part of the price of our cabins. If you have questions regarding the amenities and services included with a particular stateroom category, please call our office prior to booking your cabin for confirmation.


Plus (click or tap to expand) + Q: What is the Sandy Beaches Cruise cancellation policy?

You may cancel your cabin with no penalty up until June 1st 2020. After June 1st, 2020 all payments are non-refundable.


Plus (click or tap to expand) + Q: Can I pay on any day other than the 1st of the month?

The first of the month is the only day in which payments can be made.


Plus (click or tap to expand) + Q: What do I have to do to qualify for “Alumni” status/pricing?

Anyone that has ever sailed previously on the Sandy Beaches Cruise or any StarVista LIVE cruise, or has an active current reservation for a StarVista LIVE cruise is entitled to Alumni pricing when booking a new StarVista LIVE Cruise. If you’re booking over the phone, just let one of our reservationists know. 

If you booked online and need your alumni discount applied to your reservation please email info@sandybeachescruises.com and provide your full legal name, booking number, and what cruise or cruise(s) you’ve been on with StarVista LIVE or Sandy Beaches  and we will add your Alumni discount to your reservation. Please note that in order to receive the discount, you cannot have already paid in full at the time of the application.


Plus (click or tap to expand) + Q: I am calling from outside of the U.S. how can I reach you?

For Europe, Australia & New Zealand call 313-565-8888 ext. 4146 and ask about the Sandy Beaches Cruise.


Plus (click or tap to expand) + Q: Are there special rates for military personnel and who is eligible?

We do provide a “Military Rate”. To qualify for our “Military Rate” you must provide a copy of your DD-214 or a military ID.  Please email this to info@sandybeachescruises.com after booking and the 5% discount will apply to your balance before your first payment installment. Please note that in order to receive the discount, you cannot have already paid in full at the time of the application.


Plus (click or tap to expand) + Q: If the cabin category I want to book is sold out how can I get on the waitlist?

If a particular cabin category is sold out, we encourage you to join our waitlist as we sometimes have cancellations and cabins become available. You can join our wait list by filling out the form online and your name will automatically be added to our waitlist. 

If cabins open up, you will periodically receive an email stating availability. These cabins will be sold to the first people who contact us to book with priority given to online bookings.  It is required that you sign up for a StarVista LIVE account so that you are ready to book online when cabins become available. Due to large demand for waitlist cabins, we cannot guarantee that everyone on the waitlist will get a cabin.


Plus (click or tap to expand) + Q: Can I get an upgrade?

You are welcome to select a new cabin as available.  If the cabin you would like is sold out, please contact us at 855-487-2639 and we can add your name to the Wait List. If one opens up, we will notify you by email and you will need to book a new cabin online.  You should then call the office and your current reservation will be applied to the new upgraded booking.


Plus (click or tap to expand) + Q: Can I use my (Mariner's Society, Crown and Anchor, Captain's Club) earned perks? Can I gain points for this sailing?

Yes, you can earn points for sailing on the StarVista LIVE cruises. Unfortunately, you cannot redeem any earned perks through your cruise line membership on a StarVista LIVE cruise. If you have questions regarding a specific perk or amenity, you are welcome to contact the cruise line directly. If you speak with the cruise line, please make sure they understand that this is a full-ship charter. Please note, Club Orange is not available for purchase on this charter.


Plus (click or tap to expand) + Q: Do you offer group incentives or a referral program?

Yes!  We offer both a group leader program and a refer-a-friend program so you can share the Sandy Beaches Cruise with your friends and family!


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Entertainment Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Am I guaranteed access to all shows onboard?

Each event and performance onboard is set up in a festival environment. With numerous shows and activities going on at the same time with limited capacity in each venue, it is suggested that you plan in advance what events you would like to attend and arrive as early as you can.  


Plus (click or tap to expand) + Q: Will the entertainers be on board the whole time?

Many of our artists will be on board the ship for the entire cruise. However, there may be some cases where an artist must join us during the trip or depart early due to schedule or other commitments.


Plus (click or tap to expand) + Q: How are events scheduled in the various venues and how does that affect waiting in line?

We schedule many performances and activities in a number of venues throughout the ship.  We try to match the artist and their performance with the most appropriate venue, taking into account the entire schedule, so as to afford guests opportunities to see as much entertainment as possible. The Sandy Beaches Cruise Schedule will be available around early October 2021.

Factoring in the total number of guests, the volume of performances and activities, and the size of other venues, we do occasionally run into lines and seating pressure. We manage this to the best of our ability by opening up the venues early when we can, scheduling multiple shows at the same time, adding shows when we can and communicating the schedule so guests can plan their day and evenings. But like many well attended activities (e.g. concerts, sports events, etc.) lines can develop.


Plus (click or tap to expand) + Q: Will I have a chance to get an autograph or picture with the artists?

The cruise is a floating music festival and as such, the artist’s performances are the primary focus of the schedule and autograph sessions are not formally scheduled. However, there is opportunity for informal interaction between the artists and guests in several ways. In some of our smaller venues, we encourage the artists, and they often do time permitting, to greet guests and sign or take a picture after the event or show.  Additionally, some artists will bring copies for sale of their latest project (CDs, books, etc.) and when they do, we will often schedule a formal signing around those sales. When this happens, we communicate these events to guests so they can plan their schedules.

Of course with a ship full of fans, the festival nature of the cruise, the artists’ planned schedules (soundcheck, performances, Q&A sessions, activities, etc.) and our desire to provide as many performances as possible, it is a very busy week that will limit artist availability.


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Paperless Documents & Online Check-In Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Is there an easy, online option for check-in?

Holland America Line has eliminated the cumbersome document booklet and has adopted an eco-friendly online check in procedure that will certainly save you time and energy when you board the ship. You will be emailed a unique booking number approximately 60 days before the cruise and be directed to the Holland America site to complete your boarding documents. This will also allow you to book on shore excursions and purchase beverage packages. By completing this process, you will minimize your time standing in lines on your departure date. Check in online.


Plus (click or tap to expand) + Q: When will I receive my Holland America Booking Number?

You will receive your Holland America Booking Number for the 2021 Sandy Beaches Cruise about 60 days prior to sailing.


Plus (click or tap to expand) + Q: How do I accept the terms and conditions? How do I know if I already have?

If you have not yet accepted the Cruise Terms and Conditions, please make sure you do so as soon as possible to ensure that your reservation is not cancelled.  If you are not sure whether or not you have accepted, you can check your terms and conditions status by logging into your account.

Simply log in to your account and look for an “Accept Terms” button under the reservation. If this button appears, you have not accepted the terms and conditions. Click this button and follow the instructions.

If you do not see this button, this means that you have already accepted the terms and conditions. You may also click on View/Modify under your reservation and you will be taken to the Payment page, which will list all of your important information including cabin number, dining time and Terms and Conditions status on the left-hand side of your screen.


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Identification Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: What type of identification will I need to board the ship?

For United States Citizens:

A valid passport book is required for all travel outside of the United States. Passports must not expire within six months after your date of travel in order to be considered valid. For further information and passport requirements, please visit www.state.gov. Passport cards will not be accepted to meet this requirement.

For Non-United States Citizens:

You must have a valid passport and any necessary visas for travel. Please carefully verify the existing identification requirements for your particular travel situation with your local consulate. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Residence Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the United States Immigration Service.

Visas:

Visa requirements vary depending on the passport under which you are traveling and the countries being visited. Guests traveling under non-U.S., non-Canadian and non-European passports must check with the Consulate of every country visited during the cruise for specific Visa requirements. When contacting the Consulate for the country being visited, be sure to provide the complete itinerary of the cruise so the Consulate can provide the correct information as your Schengen Visa requirements. Guests may also contact a Visa service agency in their country for assistance.


Plus (click or tap to expand) + Q: Should I have my passport book on me at all times the day of embarkation and disembarkation?

You should have your passport book on your person at all times for embarkation and disembarkation.


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Travel Plans Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: What is the dress code for this cruise?

CASUAL is the word for this cruise.  You can dress up as much as you want to, or not. Holland America Line has requested that men not wear sleeveless shirts or bathing suits in the Dining Room.  Women are asked to refrain from wearing swimsuits in the dining room.


Plus (click or tap to expand) + Q: Can we bring alcohol, soda, and water onboard? And, if so, how much of each?

StarVista LIVE abides by HAL’s policies listed below.

Alcohol: Each guest 21 years and older may bring one bottle of wine or champagne (no larger than 750ml) onboard in carry-on luggage at the beginning of the voyage. This bottle will not be subject to a corkage fee if consumed in the stateroom. Additional wine or champagne bottles (no larger than 750ml) in carry-on luggage are welcome, but will incur a 18.00 USD (subject to change) corkage fee each, irrespective of where they are intended to be consumed. Guests are not allowed to bring beer, boxed wine, or other liquors and spirits onboard. Holland America Line reserves the right to remove all alcoholic beverages from any guest luggage that violates this policy.

Soda & Water: Guests can bring soda/water on board as long as it is in their carry-on luggage in its original (un-opened) sealed packaging.

These policies are subject to change at any time without notification.   For more information please contact Holland America Line directly.


Plus (click or tap to expand) + Q: Can we book airfare and hotel reservations through StarVista LIVE?

We negotiate group rates with hotels in the area. Information about our official Sandy Beaches Cruise hotel room block will be available soon. If you need help finding an alternate hotel, please fill out this form or call our office at (855) 487-2639 and one our agents will be happy to assist with your hotel needs. Please note that hotels fill quickly as this is a busy time for the Miami area. For help with airfare fill out this form.


Plus (click or tap to expand) + Q: Can I book shore excursions and beverage packages like I would on other cruises?

Yes! StarVista LIVE will provide you with a booking number for use with the cruise line about six weeks prior to sailing.  That number will allow you to complete your online check-in, as well as reserve other options, such as shore excursions, beverage packages, restaurant reservations, spa appointments, internet packages, cabanas, etc. Please note that the reservation number that is printed on your email confirmation is for use with StarVista LIVE only and will not work on the cruise line’s website.


Plus (click or tap to expand) + Q: Can I change my traveling companion?

You may change your traveling companion up until final payment free of charge. After final payment, there is a $150 change fee up until two weeks before sailing. Changes less than two weeks before sailing cannot be accommodated. All parties involved must be aware of the changes occurring so all guests must send an email or fax acknowledging any changes. Please send your emails to info@sandybeachescruises.com or fax our office at 313-565-3621, attention Cruise Department.


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Travel Protection Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: How do I purchase Travel Protection?

You may purchase Travel Protection by accessing your StarVista LIVE account online or by calling 855-487-2639. Travel Protection is purchased on a per-person basis and is based on your per person trip cost. Please note that Cancel for Any Reason* coverage must be purchased at the time of plan purchase and within 14 days of the date your initial trip deposit is received. You are required to have paid the full cost for all non-refundable trip costs to your travel supplier prior to canceling your trip. Trip cancellation under CFAR must be 48 hours or more prior to scheduled departure.

*CFAR is not available to residents of NY.


Plus (click or tap to expand) + Q: What does Travel Protection offer?

Travel Protection can help protect you and your travel investment and can help provide coverage for unforeseen circumstances. Plans include coverages for Trip Cancellation/Interruption, Baggage & Personal Effects, Accident & Sickness Medical Expense, and more. See the Corporate Travel Service Protection Plan Info Sheet for more details. Cancel for Any Reason* is an available option which allows you to cancel for any reason not covered by the plan. *CFAR coverage is 75% of the nonrefundable trip cost. Trip cancellation under CFAR must be 48 hours or more prior to scheduled departure. CFAR must be purchased at the time of plan purchase and within 14 days of the date your initial trip deposit is received. You are required to have paid the full cost for all non-refundable trip costs to your travel supplier prior to canceling your trip. This benefit is not available to residents of New York State.

The StarVista LIVE terms and conditions state that port itinerary and performance schedule are subject to change at any time.  Therefore, these reasons may not fall into covered claimable reasons for cancellation of a reservation.  As cancellation is not the only benefit the plan offers, we still recommend that you consider purchasing Travel Protection.

If you have further specific coverage questions, we encourage you to contact our provider, Travel Insured International, at 855-487-2639. Also, you are welcome to review an overview of the plan details by clicking here for the Corporate Travel Service Protection Plan Info Sheet.


Plus (click or tap to expand) + Q: How much does Travel Protection cost?

The cost for your Travel Protection plan is dependent upon your per-person trip cost.  To view your plan cost, please either access your StarVista LIVE online account or view the Travel Insured International Corporate Travel Service Protection Plan Info Sheet by clicking here. You plan cost is for the full Travel Protection plan, which contains insurance benefits as well as non-insurance assistance services.  

This document contains highlights of the plans. The plans contain insurance benefits underwritten by the United States Fire Insurance Company. The plans also contain non-insurance Travel Assistance Services that are provided by an independent organization. Coverages may vary and not all coverage is available in all jurisdictions.  Individuals looking to obtain additional information regarding the features and pricing of each travel plan component, please contact Travel Insured at 844-440-8113.


Plus (click or tap to expand) + Q: If I have not purchased Travel Protection for my cruise can I still do so?

Travel Protection may be purchased any time prior to departure but is not available once you have departed on your trip. Some benefits of the plan are time sensitive and beyond a certain timeframe, you may not be eligible for certain benefits. One example of this is Cancel for Any Reason*, which is not available beyond the 14-day threshold. 

*PLEASE NOTE: Residents of New York state are not eligible for Cancel for Any Reason coverage. CFAR must be purchased at the time of plan purchase and within 14 days of the date your initial trip deposit is received. You are required to have paid the full cost for all non-refundable trip costs to your travel supplier prior to canceling your trip.  Trip cancellation under CFAR must be 48 hours or more prior to scheduled departure.  


Plus (click or tap to expand) + Q: I am not a U.S. citizen, can I still purchase travel protection through StarVista LIVE’s group plan?

Unfortunately, no. StarVista LIVE is able to sell travel protection to U.S. residents only, excluding territories. We still encourage the purchase of travel protection through an agency in your home country.


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Accessibility Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: I have a walking disability or other handicap, what do I do?

Guests with any mobility needs, severe allergies, respiratory needs, and other accessibility requirements must enroll in our SAFE program by filling out the form below before September 1, 2021

Click here to fill out our Special Assistance Form


Plus (click or tap to expand) + Q: I require a handicap accessible room, are any available?

Guests who require a handicap accessible room should give our office a call to check availability and book directly with one of our helpful reservationists. Please have appropriate documentation available to confirm your booking need. Please note we have a limited amount of handicapped accessible rooms, so inquire early. A waitlist will be available in the event that all of our handicapped accessible rooms are sold out.


Plus (click or tap to expand) + Q: Is the boat handicap accessible?

Accessibility information can be found through Holland America Line.


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Miscellaneous Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: Is there a cabin that can accommodate 4 people?

The occupancy limit varies by cabin, some of which can accommodate 3 or 4 guests. Please note that the cabin size will stay the same regardless of how many guests are booked. In most cases, a convertible sofa bed is provided for the 3rd guest. A 4th occupant will be sleeping on a Pullman (trundle) bed that folds down from the ceiling. This guest must have the physical dexterity to climb up to the bunk bed.


Plus (click or tap to expand) + Q: What if I am traveling by myself? Are there single cabins? Can you help me find a roommate?

Guests traveling by themselves are certainly welcome! There is a small selection of inside cabins that are priced at a special single rate. If those are sold out, single guests may reserve any other stateroom category (excluding suites), we offer a 25% discount off the double occupancy price. This is known as the “single supplement” and is only applicable on SBC Cruises.

If you are looking for a roommate we can provide a list of names and you would contact them directly to arrange your own partnership. We will help organize the reservation when you both are ready.


Plus (click or tap to expand) + Q: Does StarVista LIVE work with Travel Agents?

StarVista LIVE, through its dedicated reservation department, provides an opportunity for registered Travel Agents to book guests on our unique theme music cruises and be significantly compensated for that effort.  For more information visit the Travel Agent page on our website.


Plus (click or tap to expand) + Q: Where can we smoke on the ship? Can I smoke on my verandah?

The smoking policy designates all interior space, including staterooms and casino, as non-smoking areas. This includes cigarettes, cigars and pipes. Electronic cigarettes are allowed in staterooms (because they do not leave any residual odor) but cannot be used in public areas. Anyone who violates the ban on smoking in the staterooms will be charged a $250 cleaning fee. No smoking of any kind will be permitted on stateroom balconies.

For guests who wish to smoke, there will be a designated area available for smoking outside on Deck 9, Sea View Bar and Pool. Clearly marked “Designated Smoking Area,” the area includes a sufficient number of ashtrays that are emptied regularly. Cigar and pipe smoking is permitted in the Designated Smoking Area.

Holland America Line reserves the right to modify the smoking policy onboard or alter the locations where smoking is permissible at any time. Please refer to the Holland America Line website for any other information.


Plus (click or tap to expand) + Q: Is it possible to get married while onboard the cruise?

While we often conduct vow renewal ceremonies onboard our cruise, we cannot offer opportunities for wedding ceremonies at this time. Guests are welcome to choose to get married on land at a port of call during the sailing, but this is not something that StarVista LIVE or the cruise line is able to assist with. Congrats to you and yours!


Plus (click or tap to expand) + Q: What type of noise can I expect to hear from my cabin?

If your stateroom is close to one of our main venues, you may be able to hear performances. Please be advised that some performances occur past 10 PM. Cabins near stairwells, the main ding room, and the pool can also be subject to operational sound.


Plus (click or tap to expand) + Q: Are children allowed to cruise?

Please note, we do not allow anyone under 18 to sail on any other StarVista LIVE cruise. Anyone over 18 but not yet 21 must share a cabin with a companion 21 or older.


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Itinerary Plus (click or tap to expand) +

Plus (click or tap to expand) + Q: What transportation is available from the airport to hotel, hotel to pier, and pier to airport and how do I book it?

StarVista LIVE does not provide transportation from the airport to the hotel or directly to the Pier. For those guests staying the night before the cruise in our pre cruise-hotel listed on our website, StarVista LIVE offers luggage service and motorcoach transportation on the day of the cruise from the hotel to the seaport. We will load your baggage onto the motorcoach, and then, under your watchful eye, deliver it to the porters upon arrival at the port.


Plus (click or tap to expand) + Q: From which terminal are we sailing?

We typically post the departure terminal approximately six weeks before the sailing.  Please check back on our website on or around six weeks before sailing or look out for an email prior to departure for further instruction. Check for signs at the terminal entrance to confirm the ship location on embarkment day to confirm the ship’s location the day of.


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