What to Know Before You Go

Thank you for booking the Sandy Beaches Cruise, we look forward to seeing you as we experience the Heart & Soul of American Music! Here are a few important details and dates to keep in mind as you plan your vacation.
As a charter cruise guest, you have two important numbers tied to your sailing:

  • A  Reservation Number from StarVista LIVE (SVL) assigned once your booking was confirmed either via phone or online. Access your SVL account any time by clicking here to manage your guest information, payments, insurance and SVL add-ons for this and future cruises. 
  • Booking Number from Holland America Line (HAL). SVL will email your Booking Number approximately 60 days prior to sailing and it will be posted in your SVL account for your convenience. With your HAL booking number, you will need to go to hollandamerica.com to complete the check-in online process no later than 72 hours prior to the cruise and download the Navigator App on your phone or tablet. Not only will your mobile boarding pass be available there, but you can also manage premium dining, spa and shore excursion reservations, review deck plans and read more information regarding your account with Holland America. 
    • NOTE please keep an eye on your email as we will be sending you your HAL booking number that you will use to check-in online. 

Remember, as guests on Holland America Line, not everything we do to make this cruise so special and unique for you will appear in the Navigator App. So, take a moment to familiarize yourself with our important details regarding the Sandy Beaches Cruise below. There’s a handy search bar at the top of the page to help you find additional information available!

You will also find our onboard schedule of events approximately 30 days prior to sailing under “Performance Schedule.”

Below we’ve compiled the important information to help with your travel plans and packing. If you have additional questions, visit our FAQs page here or email us at info@sandybeachescruises.com.

IMPORTANT DATES, LOCATIONS AND TIMES Plus (click or tap to expand) +

  • DEPARTURE DATE: Sunday, January 15, 2023
  • DEPARTURE CITY: Fort Lauderdale, Florida
  • SHIP: Holland America Line Nieuw Amsterdam
  • EMBARKATION/TERMINAL: Port Everglades (see port signs for terminal location)
  • MANDATORY BOARDING TIME: No later than 3:00pm
  • SHIP DEPARTURE TIME: 7:00 p.m.
  • RETURN DATE: Sunday, January 22, 2023
  • RETURN TIME: 7:00 a.m. (all times are EST)

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ONLINE CHECK-IN AND PRE-CRUISE REQUIREMENTS Plus (click or tap to expand) +

  1. Complete Online Check in: As stated above, your booking number will be emailed to you and available in you StarVista LIVE account approximately 60 days prior to sailing. Log in to hollandamerica.com. All guests must accept the Passage Contract and complete the online check in 72 hours before embarkation. You also must complete the pre-cruise Health Questionnaire (available 72-24 hours before you embark the ship) as part of the online check-in process. This questionnaire, your boarding pass and your check-in time will be available on the Navigator App.
  2. Download the VeriFLY App: VeriFLY is a secure and free digital health “wallet” that helps guests easily and securely submit negative COVID-19 test results, vaccination records, and required pre-cruise surveys - before arrival to the port! Upload vaccination proof and test results directly into the app. Complete tasks before arriving at port and save time during check-in. Download from the Apple App Store or from Google Play. You can find detailed instructions on logging into the VeriFLY app here.
  3. Download the Holland America Line Navigator App: This is your essential tool for pre-cruise tools and forms, boarding passes, embarkation updates, onboard experiences and more. Learn more here.
  4. Negative COVID-19 Test: It is our guests’ responsibility to comply with our current testing policy. All guests must produce a negative, medically observed, viral COVID-19 test (PCR or antigen) taken within 3 days of their embarkation. This means you may board with a test that was administered any time on the prior Thursday January 12 or after. It’s critical that you have your test results with you upon your arrival to the terminal. We will not be able to accommodate guests without proof of a negative, medically observed, test. You can submit your negative test results to the VeriFLY app before arriving to the terminal to make check in a breeze.
  5. Proof of Vaccination: It is our guests’ responsibility to comply with the terms and conditions of their contract with StarVista LIVE and provide proof of vaccination to sail. Guests will be required to attest that they are fully vaccinated at least 14 days prior to the beginning of the cruise and bring an original proof of vaccination to the port for cruise check-in. Please submit your proof of vaccination to the VeriFLY app before arriving to the terminal to make check in a breeze.

How do I do online check-in?

  1. Click here to be taken to the check in page on HollandAmerica.com
  2. Enter your Holland America Line Booking Number that will be emailed to you. It is the 6-digit alphanumeric character code.
  3. Follow the instructions (please have your passport handy to complete this process). It will take about 10-15 minutes to fully complete your online check-in.
  4. Print the luggage tags to adhere to your luggage when you arrive at the terminal. Please DO NOT apply to luggage before your flight in case they rip or tear off en route.
  5. Deadline to check in online is close of business January 11, 2023 (EST).
  6. Download the free VeriFLY app to upload your required health documents and the Holland America Line Navigator App to see your boarding pass.

What is the VeriFLY app? Why do I need it?

VeriFLY is a secure, free digital health “wallet” application used by cruise lines, hotels, airlines and travel companies of all kinds. VeriFLY helps travelers easily and securely complete required pre-embarkation tasks and upload necessary documents from their smartphone. Save time at the port and get onboard faster by completing the process via VeriFLY. Download the VeriFLY app for iOS or Android, register for an account or login to an existing one. Once you’ve completed registration, add your booking number and last name to link your booking(s). Follow the directions to complete required pre-cruise embarkation tasks. Learn more here.

What is the Holland America Line Navigator App? Why do I need it?

This is your essential tool for pre-cruise tools and forms, boarding passes, embarkation updates, onboard experiences and more. Learn more here.

What time can I arrive to the terminal and what do I need to present?

Holland America Line will assign check-in times for arrival to the terminal. Upon completion of your online check in, if the time shows "To Be Assigned" it will be assigned soon. Please download the Navigator App for updates and to access to your digital boarding pass and more.

Guests arriving to the terminal more than 20 minutes prior to their assigned check-in time may be asked to return at their designated time in order to maintain proper controls on capacity.

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IMPORTANT ITEMS THAT NEED TO BE PRESENTED AT TERMINAL Plus (click or tap to expand) +

  • Boarding Pass: Navigator App or printed form
  • Passport, Identification & Visa documents: Holland America Line requires ALL guests to PRESENT A VALID PASSPORT from their country of origin at embarkation. There are no substitutes for this requirement. A valid passport is one that expires more than six months after the date the cruise disembarks. Since the date of disembarkation is January 22, 2023, all passports must be valid through July 22, 2023. Guests with non-US passports are responsible for obtaining whatever required visas necessary to disembark at any and all of the ports of call. Visit travel.state.gov for identification, visa and vaccination requirements.
  • Proof of COVID-19 Vaccination
  • The original proof of vaccination should clearly show the guest’s name on the vaccination card matching their photo ID, the dates of vaccine doses (final dose must have been received at least 14 days prior to the beginning of the cruise), and the name of facility administering the vaccination.
  • Negative, COVID-19 test and required documents
  • ALL fully vaccinated guests are required to produce a negative, medically observed, viral COVID-19 test (PCR or antigen) taken within 3 days of their embarkation. It’s critical that you have your test results with you upon your arrival for sailings.

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TRANSPORTATION Plus (click or tap to expand) +

TRANSPORTATION FROM AIRPORT TO THE TERMINAL

  1. Holland America Line shuttle service. ($19/person from Fort Lauderdale airport and $29/person from Miami airport, each way). Please call Holland America Line at 866-929-2332 to make these reservations.
  2. Taxi from Fort Lauderdale airport (approximately $25).
  3. Taxi from Miami airport (approximately $85).
  4. StarVista LIVE does not offer a shuttle from the airport to any hotel prior to our cruise departure. We suggest taking a taxi, rideshare like Uber or Lyft or booking travel through your airline and/or hotel.

It is your responsibility to arrive at the ship in time for the departure and to secure your transportation at the end of your cruise.

TRANSPORTATION FROM THE DIPLOMAT BEACH RESORT HOLLYWOOD, FL TO THE TERMINAL

For just $24 per person, we have private motor coach transportation available. You will need to bring your luggage down to lobby and transportation helpers will assist you loading your luggage into box trucks at the hotel and delivered to the terminal. Please make sure your bags are properly tagged with Holland America luggage tags and loaded onto the box truck before you board the motor coach.

To purchase this service simply log in to your StarVista LIVE account and add Hotel Transfer to Cruise Pier to your reservation or at the Diplomat Beach Resort, Hollywood, FL from the transportation company (Elect Travel).

This service is only offered from the Diplomat Beach Resort, Hollywood, FL

Transfers are not included in the cost of the hotel and will be charged to the credit card on file connected to your StarVista LIVE account. For information or assistance, call us at 855-487-2639.

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PARKING Plus (click or tap to expand) +

Long Term Parking at the Pier 

Port Everglades offers on-site covered parking for $15 per day. Please follow the signs to the midport garage.

Handicap parking is complimentary only if there are ADA modifications done to the vehicle such as: hand controls, extended pedals, wheelchair ramp, etc. Also, 100% Disabled Veterans with ADA license placard will receive complimentary parking. 

For more information go to https://www.porteverglades.net/cruise/parking/

PREMIER CRUISE PARKING

Self-uncovered parking with free shuttle to cruise ship terminal.

Call 800-435-3195 and use rate code SBC23 to get a special rate of $10.00 per day. This also includes a courtesy round-trip shuttle to the cruise terminal.  Reservations must be made up to 14 days prior to departure date to get the special Sandy Beaches Cruise rate.

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SANDY BEACHES CRUISE ATTIRE Plus (click or tap to expand) +

CASUAL is the word for this cruise!  You can dress up as much as you want to, or not. Daytime attire is not subject to limitations, so guests may dress in appropriate and tasteful clothing of their choosing. Holland America Line has requested that men not wear sleeveless shirts or bathing suits in the Dining Room.  Women are asked to refrain from wearing swimsuits in the dining room. Coverups and footwear are required in all venues and dining areas.

Show Policies and Procedures

  • To ensure that the entry and seating procedure is both fair and easy, we have adopted the following policies and procedures:
  • There are four entrances to the Mainstage, two each on Decks 2 and 3.
  • There are two entrances to the Aft Stage at the Seaview Pool, Deck 9.
  • Guests who interfere with the fair and safe entry into any venue may risk forfeiting their rights to attend that show or other shows. Our goal is to provide the best entertainment experience for all our guests, and we request that you treat all passengers and staff with respect. Any behavior that disrupts the enjoyment of other passengers will result in removal from the show by safety guides.

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DINING OPTIONS Plus (click or tap to expand) +

MAIN DINING ROOM INCLUDED IN CRUISE FARE

  • On embarkation day January 15th, you will be given your Stateroom Key Card with dining times listed on your card.
  • All dining is Open Seating, meaning you can be seated between 5:30-9:30pm at your leisure.
  • Guests who previously made table requests with our office will receive a letter in their stateroom on embarkation day with the assigned table number. These guests should enter the Upper Dining Room on Deck 3.  

OTHER DINING OPTIONS

  • Please visit The Holland America website or Navigator App to view the complete Dining (included in fare) and Fine Dining (additional cost) options on board.
  • Reservations for Fine Dining (additional cost) are recommended and can easily be made through the Holland America Line website or Navigator App once you complete your Online Check-in or from your stateroom.

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BEVERAGE PACKAGE Plus (click or tap to expand) +

Beverage packages are available through Holland America Line. Once you have your HollandAmerica booking number, they can be purchased by contacting Holland America Line at 800-541-1576 before boarding.

Please note: All guests in a stateroom must purchase the same package. For more information, visit the Holland America Line website.

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SHORE EXCURSIONS Plus (click or tap to expand) +

Once you have completed your online check-in, you can book excursions directly at Holland America Line. Click “Already Booked” and login with My Account.

Choose your tour times, book tours, and receive confirmation of your shore excursion reservations up until three days before sailing. Make your payment online and receive approximate tour departure times. Reservations made online receive priority handling and are processed prior to requests made on board. We recommend booking as early as possible because many of the popular excursions sell out quickly.

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TIPPING ON BOARD Plus (click or tap to expand) +

Other than drink and Spa service charges, all tips for servers, cabin stewards, etc., have been pre-paid. However, please feel free to reward exemplary service with the internationally recognized sign of gratitude: “tipping.”

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HOSPITALITY AND SALES AREAS Plus (click or tap to expand) +

Our Hospitality Desk is located on Deck 1 Midship across from Guest Services. Sales office hours and location will be listed in the daily program delivered to your stateroom. Please stop by to say hello! It’s always great to put a face with a voice.

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