Health & Safety FAQs
NOTE THAT THESE ARE THE CURRENT HEALTH & SAFETY PROTOCOLS DEVELOPED IN CONSULTATION WITH HOLLAND AMERICA LINE FOR STAR VISTA LIVE SAILINGS DEPARTING FROM THE UNITED STATES AND ARE SUBJECT TO CHANGE. WE WILL UPDATE THE FAQs AS WE ARE ADVISED OF CHANGES.
Please be aware that the 2023 Sandy Beaches Cruise is available for guests who have all of the following:
- Received their final dose of an approved COVID-19 vaccine at least 14 days prior to the beginning of the cruise. To be considered fully vaccinated, this means the guest has completed the full cycle of required doses for the vaccine administered (e.g., received the second dose in a two-dose series)
- Proof of vaccination which validates eligibility to sail must be provided at the terminal prior to embarkation. Guests without proof of vaccination will be denied boarding.
- Proof of a negative, medically observed, viral COVID-19 PCR or Viral test (PCR preferred) taken within 2 days of embarkation.
Additional FAQs regarding health & safety protocols can be found below.
NOTE: Please do not submit or call us with your proof of COVID-19 vaccine information at this time. Each guest will have to submit proof of full vaccination upon check in for the cruise.
Should you have any other questions or concerns, please email email@example.com and a senior executive will respond as soon as possible.
Q. Will a COVID-19 vaccination be required for the Sandy Beaches Cruise 2023?
A. Please be advised that the Sandy Beaches Cruise 2023 is available for guests who have received their final dose of an approved COVID-19 vaccine at least 14 days prior to the beginning of the cruise and have proof of vaccination. StarVista LIVE is also requiring proof of a COVID-19 approved vaccination for all its independent contractors, artists, musicians, production crew and staff that will be sailing. In addition, Holland America Line intends to vaccinate their crew.
Q. What is considered an approved COVID-19 vaccination?
A. The vaccination record submitted must show that the guest is fully vaccinated.
For an individual to be considered fully vaccinated, at least 14 days must have passed after the administration of the last dose in their primary vaccine series. Some countries and regions also have a time limit on when the last dose was given or have a booster requirement to be considered fully vaccinated. The U.S. CDC recommends a booster 5 months after your mRNA COVID-19 vaccine series.
Acceptable vaccines are those that have an emergency use authorization from the U.S. Food and Drug Administration (FDA) or will have received emergency use listing from the World Health Organization (WHO) or the European Medicines Agency (EMA).
Digital or paper records, or QR codes, showing the vaccine type, the date of each vaccine administered, the individuals name and date of birth or other identifier.
Q. How and when can I provide proof of COVID-19 vaccination?
A. Please note that each guest will have to submit proof of full vaccination upon check in for the cruise.
Q. If I am vaccinated, do I need to take a COVID-19 test prior to boarding?
A. ALL guests are required to produce a negative, medically observed, viral COVID-19 test (PCR or antigen) taken within 2 (two) days of their embarkation. It’s critical that you have your negative, medically observed, test results with you upon your arrival in order to board the Sandy Beaches Cruise 2023 sailing. We will not be able to accommodate guests without proof of a negative, medically observed, test.
Guests that travel to the US for this cruise should also ensure they understand requirements for traveling to and from their home country (including air travel procedures).
Q. What is considered 2 days prior to my cruise’s departure?
A. The 2-day period is 2 days before your cruise’s departure. The 2-day timeframe provides you with more flexibility than a 48-hour timeframe. By using the 2-day window, your test validity does not depend on the time of your embarkation or the time of the day that your test was administered. For example, if your cruise departure is 4:00 PM on a Sunday, you may board with a negative, medically observed, viral COVID-19 test that was administered any time on the prior Friday or after.
Q. What if I don’t receive my test results back in time?
A. If a guest brings proof of testing without results to the pier, Holland America Line will test them at no charge. Guests who arrive without a negative test result will experience a delayed embarkation, additional testing fees and risk denied boarding and subject to quarantine should a positive result be returned. The homeport labs will either be in or near our terminals.
Q. Is a self-test accepted?
A. Vaccinated guests may use a medically observed self-test (sometimes referred to an at-home test) that meets the following criteria:
- Only medically observed self-tests will be accepted. The test must be a SARS-CoV-2 viral test (nucleic acid amplification test [NAAT] or antigen test) with Emergency Use Authorization (EUA) from the U.S. Food and Drug Administration (FDA). Please note, antigen tests are accepted for fully vaccinated guests, but not for unvaccinated guests.
- The testing procedure must include a telehealth service affiliated with the manufacturer of the test that provides real-time supervision remotely through an audio and video connection. Some FDA-authorized self-tests that include a telehealth service may require a prescription.
- The telehealth provider must confirm the person’s identity, observe the specimen collection and testing procedures, confirm the test result, and issue a report that meets the requirements of the acceptable proof of a negative COVID-19 test.
Q. If my home country requires proof of a negative COVID-19 test result for re-entry following my cruise, will Holland America Line administer and cover the cost of the test?
A. Yes, if a negative COVID-19 test is required for re-entry into your home country and you can provide proof of flight within 24 hours, Holland America Line will provide a complimentary test..
Q. I require oxygen or dialysis. Can I sail?
A. While we welcome guests who use oxygen concentrators and are undergoing peritoneal dialysis, we are currently unable to accept guests who use oxygen tanks or are undergoing hemodialysis at this time. We remain optimistic that our approach on future sailings will become more flexible.
Q. Will a COVID-19 vaccine be required for other StarVista LIVE Cruises?
A. As we sail on different ships with different charter companies and at different times and with different ports of call, all-important requirements for any specific cruise will be addressed on the website for that cruise.
Q. What other health and safety protocols will be in place for the Sandy Beaches Cruise 2023?
A. Guests will be encouraged to use hand-washing sinks and hand sanitizer dispensers at venue entrances and in high-traffic areas throughout the ship. Public areas and staterooms will be thoroughly and frequently cleaned using a safe disinfectant proven to kill coronaviruses. Ships will have enhanced air filtration with a combination of increased fresh air and upgraded HVAC units with MERV13 (F7) filters throughout. Medical centers will be equipped with COVID-appropriate testing and treatment capabilities. Onboard Medical Centers will have HEPA filtration. We will promptly communicate to our guests any additional information we receive from the cruise line pertaining to health and safety protocols. Additional health and safety guidelines will be available on board and through the Holland America Line Navigator App.
Q. Do I need to wear a mask on the cruise if I am fully vaccinated?
A. Although not mandatory on the Sandy Beaches Cruise, we do recommend the wearing of masks for your protection in public spaces indoors. We also suggest that any guest wears a mask should they feel uncomfortable at any time.
As a reminder, masks may be required during embarkation and debarkation in the terminal. Several destinations have implemented their own requirements and all guests will be required to follow the protocols in each destination we visit. Additionally, when going ashore, guests must be prepared to follow all local guidance regarding masks and physical distancing.
Guidance will be re-evaluated on an ongoing basis.
We’d always recommend guests wash or replace their mask daily and choose a good quality, ideally medical-grade, standard mask. Please note that visors and face shields will not be accepted as a substitute for a face mask.
Q. What is the current situation with our ability to book shore excursions and spend time in port?
A. At this time, guests can explore other destinations on their own or on independent third-party tours. This is subject to change at any time; however, we highly encourage you to choose shore excursions with Holland America Line as our teams are in contact with local officials who oversee health and safety standards for these guides and tours. The ability for guests to go ashore in ports of call is controlled by the governments of the ports we visit based on their individual COVID-19 protocols and requirements, which are quickly evolving and being updated.
We recommend that you always carry your proof of vaccination and your negative COVID-19 test used at embarkation when going ashore.
Q. I am a Travel Agent. What should I tell my clients?
A. It is your responsibility to communicate these updates and health & safety protocols to your clients.
Q. What is the deadline to make my decision on the Vaccine Requirements Form?
A. You must fill out the Vaccine Requirements Form in your StarVista LIVE account by 11:59 PM EST on June 30th, 2022. If you fill out this form but change your mind on which option you have chosen, you may resubmit the form before the deadline of June 30th. However, once the deadline has passed, the decision you have made is final. If you have any questions regarding this form, please send an email to firstname.lastname@example.org or give us a call at (855) 487-2639. If we do not receive your submitted form or hear from you by June 30th, 2022, your reservation may be cancelled.
Additional FAQs for Those Requesting a Future Cruise Credit
Q. Does the StarVista LIVE Future Cruise Credit expire?
A. Yes, you must use your Future Cruise Credit on a StarVista LIVE cruise sailing before May 1, 2024.
Q. What if I use my Future Cruise Credit on another cruise by the June 30th form deadline but I change my mind later and want to go on a different StarVista LIVE cruise or go back to The Sandy Beaches Cruise 2023?
A. StarVista LIVE cruises are non-transferrable. Due to the unprecedented situation, we are allowing a one-time only transfer of your Sandy Beaches Cruise 2023 reservation to another StarVista LIVE cruise sailing before May 1, 2024 and that is subject to cabin availability. When you use your Sandy Beaches Cruise 2023 Future Cruise Credit on a different StarVista LIVE cruise it is then non-transferable, and we cannot allow additional changes.
VACCINE REQUIREMENTS FORM INSTRUCTIONS
See detailed instructions below on how to make your selection 1. Keep your reservation and sign the updated T&Cs or 2. Receive a future cruise credit. Please note that only the person that's been identified as financially responsible for the reservation may make these changes on their StarVista LIVE account. If you're not the primary person listed on the account, make sure to coordinate with them.
To fill out the Vaccine Requirements form, log into your StarVista LIVE account and on your reservations page under your Sandy Beaches Cruise 2023 reservation, click on the Vaccine Requirements Form button (see illustration below). Once you are in the form, you may begin making your selection.
Option 1: I wish to keep my reservation on the 2023 Sandy Beaches Cruise and agree to the updated Terms and Conditions regarding health and safety protocols. What should I do now?
A. Please fill out the Vaccine Requirements Form by 11:59 PM EST on Thursday, June 30th, 2022 by following the below instructions.
Fill out this form by logging into your StarVista LIVE account, and on your reservations page, click on the Vaccine Requirements Form button below The Sandy Beaches Cruise 2023 reservation (see illustration above). This will take you directly to the form where you should select “Keep Reservation for 2023 Cruise” on the dropdown.
Once you click submit, you must read and agree to the updated terms and conditions regarding health and safety protocols. Click the small check box next to “I have read and agree to the terms and conditions” and click submit.
No further action is required of you at this time. Approved forms of vaccine documentation and additional details will be confirmed in the coming months. We will be issuing additional guidance soon.
Option 2: I am unable/unwilling to provide proof of vaccination and do not wish to sail under the updated health & safety restrictions. I would like to receive a Future Cruise Credit from StarVista LIVE. What should I do now?
A. If you are unable/unwilling to provide proof of vaccination and would like to apply your credit to a different StarVista LIVE cruise, you have the option to apply your Future Cruise Credit to another cruise which sails prior to 5/1/24. To make this selection, please fill out the Vaccine Requirements Form by 11:59 PM EST on Thursday, June 30th, 2022 by following the below instructions.
Fill out this form by logging into your StarVista LIVE account, and on your reservations page, click on the Vaccine Requirements Form button below The Sandy Beaches Cruise 2023 reservation (see illustration below). This will take you directly to the form where you should select “Receive Future Cruise Credit” on the dropdown.
You do not need to choose which cruise you would like your FCC applied to just yet, however please remember the sooner you make this decision, the more likely there will be cabin availability. Reminder, you must apply this FCC to a cruise sailing prior to 5/1/24. Once you have chosen a cruise, please notify us, in writing, which announced and available StarVista LIVE Cruise (or existing reservation) you would like to apply your credit to by sending an email to email@example.com. Please include your desired cruise, cabin category and best contact information or your existing reservation number if planning to apply your FCC to an existing reservation. For a full list of StarVista LIVE cruises, visit our website here.